Tammy Strunk has been helping our agents improve for many years, and this month we'll take a spotlight at someone who's determination and sympathies make her an all-star employee.
7yrs ago
I help agents with claims, go over their mistakes to prevent them from happening again, work claims myself, help clean up inventory and take escalated calls.
My favorite part is helping agents to better themselves to try and reach their goal of being a team lead or supervisor. Most recently an agent was on a pip and I worked with that agent to bring up their stats so they are able to reach their goal, to make tiers to earn bonuses and come off their pip.
Even though agents may not think upper management is watching agent performance, and trust me they are, they still approach you for advancement. Which means a lot since it shows upper management cares and doesn't forget about good working agents.
The work/life balance and the willingness to work with agents when emergencies arise.
Worked on helping clean up so ques with old open claims and it helped us know what is current and made us able to assign claims correctly.
There is just not one single person. All upper management and trainers are always there with no questions asked to help and guide you, and I take a lot of that with me when I help other agents.
Pennsylvania originally but now I live in North Carolina.
Stroudsburg High School & North Hampton Community College.
Working on cars and home construction. I also love watching my grandsons play football.
Yellowstone & Big Bang Theory – Love me some Sheldon.