---
title: December Staff Spotlight 2023
description: The OnPoint team is growing quickly and we want to get to know everyone through our staff spotlight series. 
---

[Blog ](https://www.onpointwarranty.com/about-us/blog)

# [December Staff Spotlight 2023](https://www.onpointwarranty.com/about-us/blog/september-staff-spotlight-0-0-0-0)

 Written by [Katie Hagan](https://www.onpointwarranty.com/about-us/blog/author/katie-hagan) | Dec 28, 2023 2:13:48 PM

- Shamika Taylor became a part of the OnPoint team in 2022, and her presence was immediately recognized as a valuable asset. Her positive attitude and unwavering dedication to customer satisfaction make her a standout team member. We are truly grateful for Shamika's friendly personality, which radiates through her work and leaves a lasting impression.
- When did you start at OnPoint?  
  I joined OnPoint on September 6th, 2022.
- **How would you summarize what you do?**    
  I am the Team Lead for an appliance program. I am the bridge between the client and the customer on getting their unit replaced.
- **Can you tell us a few details about your favorite part of the job?**  
  In my new role as the Team Lead, I am not on the phone as much and I enjoy that. For real my favorite part is that I can do a little more for the company and our customers.  
  **  
  What makes you want to stay at our organization?**   
  I enjoy working with my fellow co-workers and making sure that the customers are happy, doing my part. I have to feel like I am helping and that makes me feel good.
- **What do you like about OnPoint's company culture?   
  **I love the fact that it feels like a big happy family to me.
- **Tell us the most significant project you’ve handled and how it has impacted our company.  
  **When I was on the Opal team, I helped out by jumping in on escalations to try to keep the customers happy.
- **  
  Who inspires you the most within our organization?  
  **So many!
- **Where are you from?  
  **Louisville, KY
- **Where did you go to high school/college?   
  **Spalding University **  
  **
- **What do you do for fun?**   
  I really enjoy traveling and dancing.
- **What is your favorite show on Netflix (or other streaming service)?   
  **I really like solving mysteries.
-  
- **Rapid Fire round:  
  **Pizza or tacos? TACO  
  Vacation preference - Beach or mountains?  BEACH  
  Cats or dogs? DOGS   
  Favorite season? FALL   
  Morning or evening? Morning   
  Salty or sweet? BOTH  

[View full post](https://www.onpointwarranty.com/about-us/blog/september-staff-spotlight-0-0-0-0)

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