Careers

OnPoint is seeking passionate individuals dedicated to providing exceptional service experiences. Join us in supporting consumers who rely on us daily to maintain their products, whether under OEM warranty, service contracts, home warranties, or out-of-contract coverage. If you believe you'd be a great addition to our superhero team, we encourage you to explore and apply for our open positions!

Claims Specialist- 3 openings! 

Contract Sales Trainer

 If you think you are a great fit for our team, please click the button below and fill out the form. Our HR team will be in touch!

Each position is listed in detail below.

Claims Specialist 

We are looking to fill 3 openings! 

The Claims Specialist is responsible for processing and following up on service claims made by the OnPoint Warranty service network. This role works closely with the OnPoint Service and Claims Management teams to ensure that claims are processed accurately, efficiently, and in accordance with company policies, while maintaining the network’s desired cost ratios.

This position can be remote but needs to be in EST or CST.

Hours could vary from 8 AM-6 PM, Monday-Friday.

Pay: $18-$20

Primary Responsibilities:

• Follow up on open service calls via phone, email, and text with consumers, service companies, and OnPoint clients
• Evaluate and process all new claims, request additional data as needed, and administer claims adjudication based on claims logic and rules
• Review authorization requests from service companies for approval
• Review and approve invoices and claim submissions from service companies.
• Analyze claims to identify risks and ensure processing aligns with company policy
• Maintain productivity, quality assurance goals, and on-time attendance
• Maintain a positive attitude and support OnPoint’s Commitment to Excellence

Primary Qualifications:

• 1–2 years of customer service experience

• At least 1 year of experience in claims processing, accounts payable, or billing

• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow in a dynamic environment
• Versatility, flexibility, and willingness to work within constantly changing priorities
• Ability to work independently and collaboratively with various teams and committees
• Proven ability to handle multiple projects and meet deadlines
• Ability to interact effectively with a diversity of individuals at all organizational levels
• Good judgment and the ability to make timely, sound decisions
• Creative, flexible, and innovative team player
• Strong attention to detail
• Ability to work on complex projects with general direction and minimal guidance
• Excellent grammatical and spelling skills

Core Competencies:

• Analytical: Synthesizes complex information, collects and researches data, uses experience to complement data; proficient in MS Office Suite, especially Outlook and Excel
• Communication: Speaks and writes clearly, persuasively, and professionally
• Teamwork: Balances team and individual responsibilities, welcomes feedback, supports team goals, and contributes to a positive team spirit
• Quality & Quantity: Demonstrates accuracy and thoroughness; monitors work quality; meets productivity standards efficiently
• Initiative & Innovation: Proactively seeks opportunities for improvement, undertakes self-development, generates ideas, and implements innovative approaches
  
  

Contract Sales Trainer – Furniture Protection Plans (1099)

Company: Guardian Protection Products (An OnPoint Warranty Solutions Company)
Location: Southeast U.S. (VA, NC, SC, GA preferred)
Job Type: Contract (1099)
Compensation: $400 per day + travel expenses
Schedule Commitment: Minimum 7 days per month

About Guardian Protection Products

At Guardian Protection Products, we help retailers deliver confidence with every purchase. As a leading provider of furniture protection plans, we partner with top national and regional retailers to enhance the customer experience and drive incremental revenue through best-in-class protection solutions.

Our training philosophy is simple: when sales associates believe in the value, customers do too. We invest in engaging, practical, and results-driven training that empowers retail teams to succeed on the showroom floor.

Position Overview

We are seeking a highly engaging and professional Contract Sales Trainer to deliver impactful training experiences for retail sales associates across the Southeast. This role is ideal for a seasoned retail professional who understands how to connect with sales teams, influence behavior, and drive results in a fast-paced showroom environment.

Key Responsibilities

• Deliver dynamic, in-person sales training sessions in retail stores and group settings

• Lead weekend training events and conduct mid-week in-store visits

• Train associates to confidently present and sell furniture protection plans

• Reinforce selling skills including customer engagement, needs discovery, and objection handling

• Partner with store leadership to support training participation and follow-through

• Represent the Guardian brand with professionalism, energy, and credibility

Qualifications

• Extensive retail sales experience (furniture industry strongly preferred)

• Proven sales training experience, ideally within multi-unit retail environments

• Strong understanding of adult learning principles and training methodologies

• Exceptional presentation and facilitation skills—polished, confident, and engaging

• High energy, enthusiastic, and results-oriented

• Strong attention to detail, organization, and punctuality

• Comfortable working directly with retail sales associates on the showroom floor

• Willingness and ability to travel regularly within VA, NC, SC, and GA

Additional Requirements

• Must reside in the Southeast U.S. (preference given to VA, NC, SC, GA candidates)

• Availability for weekend training events and flexible weekday travel

• Ability to deliver a virtual training presentation as part of the interview process

• Independent contractor (1099) status

What We Offer

• Opportunity to represent a trusted, industry-leading brand

• Consistent monthly training opportunities with flexible scheduling

• Competitive daily rate plus travel reimbursement

• The ability to make a direct impact on retail sales performance and customer experience

How to Apply

Please submit your resume along with a brief summary of your relevant retail and training experience. Selected candidates will be asked to deliver a short virtual training segment as part of the interview process.

Pay Transparency

$400 per day, plus approved travel expenses.

EOE

The above are intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.