Careers

• Marketing Operations Manager

• Claims Specialist 

• Manufacturer Rep, Furniture/Retail

  
  
  

 If you think you are a great fit for our team, please click the button below and fill out the form. Our HR team will be in touch!

Each position is listed in detail below.

Marketing Operations Manager

The Marketing Operations Manager plays a crucial role in optimizing the efficiency and performance of marketing strategies. This role ensures that the marketing team has the tools, processes, and data necessary to run campaigns effectively, while also driving continuous improvement in marketing performance through detailed analysis and reporting.

Key Responsibilities:

• Coordinate the planning, execution, and optimization of marketing campaigns across various channels (email, social media, paid advertising, etc.).
• Ensure marketing activities align with company goals and strategies.

2. Marketing Automation & Technology:

• Oversee the implementation and management of marketing automation tools (e.g., HubSpot, Marketo, Salesforce).
• Evaluate and integrate new marketing technologies to improve performance and efficiency.
• Ensure the marketing team is effectively utilizing all tools and platforms.

3. Data Management & Reporting:

• Track, analyze, and report on key marketing metrics (e.g., campaign performance, lead generation, conversion rates).
• Develop and maintain marketing dashboards for leadership to monitor progress toward goals.
• Manage marketing databases and ensure the integrity of customer and prospect data.

4. Process Optimization:

• Identify and implement processes to streamline workflows, improve communication, and increase productivity within the marketing department.
• Collaborate with cross-functional teams (sales, product, finance) to ensure alignment between marketing efforts and broader business goals.

5. Budget Management:

• Assist in managing the marketing budget, ensuring funds are allocated efficiently to maximize return on investment (ROI).
• Monitor marketing spend and analyze cost effectiveness of campaigns.

6. Lead Generation & Nurturing:

• Support demand generation efforts by ensuring proper segmentation, lead scoring, and nurturing processes are in place.
• Work closely with sales teams to ensure seamless lead handoff and optimize the conversion of marketing-qualified leads (MQLs) to sales-qualified leads (SQLs).

7. Team Collaboration:

• Serve as a liaison between marketing, sales, and other departments to ensure cohesive and coordinated efforts.
• Provide training and support to the marketing team on new tools, systems, and best practices.

Required Skills & Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or related field.
• 3-5 years of experience in marketing operations or a related field.
• Strong understanding of marketing automation platforms (e.g., HubSpot, Marketo).
• Proficiency with CRM systems (e.g., Salesforce) and data analytics tools (e.g., Google Analytics).
• Excellent organizational, analytical, and communication skills.
• Ability to work cross-functionally and manage multiple projects simultaneously.
• Experience in project management and process improvement.

Preferred Qualifications:

• Experience in a B2B marketing environment.
• Familiarity with SEO, paid media, and content marketing strategies.
• Strong data analysis and reporting skills, with a focus on marketing performance metrics.

Key Competencies:

• Problem-solving mindset and ability to work in a fast-paced environment.
• Attention to detail and commitment to accuracy.
• Ability to translate complex data into actionable insights.
• Leadership capabilities, including mentoring and guiding junior team members.

Claims Specialist

The Claims Specialist has the responsibility for processing service claims made by the OnPoint Warranty Service Network. The position works closely with the OnPoint Service and Claims Management teams to ensure our network maintains the desired lost cost ratios. This is a remote position, but we prefer candidates to be based in Louisville, KY, as there will be times when in-office presence is required.

SHIFT HOURS:

• Monday-Friday from 11:30 AM-8 PM
• Training will be in the office from 8 AM-5 PM. Training usually takes 2-4 weeks, after which you'll be able to work independently.
  
  

PRIMARY RESPONSIBILITIES:

• Evaluate all new claims, request new data, administer claims adjudication based upon claims logic and rules
• Analyze all claims and identify all risks and ensure processing of all claims as per company policy
  
  
  

PRIMARY QUALIFICATIONS:

• Degree from a Technical School is required
• A minimum of 3+ years of experience with refrigeration and appliances is required
• Ability to diagnose electronic and electrical systems and to read, interpret and utilize technical publications and service manuals.
• Fluent in English- both written and orally
• Ability to break down problems and issues into components and analyzes the costs, benefits, opportunities and risks associated with each alternative solution.
• Capable of meeting standards of productivity as defined for the level and position.
• Detailed oriented and able to keep accurate notes
• Comfortable working with Microsoft Office Suite (MS Word, MS Excel, and MS Outlook)

Manufacturer Rep, Furniture/Retail

OnPoint Warranty, and its Guardian Protection Products subsidiary, are looking to enhance our independent sales representative network.
We are looking for independent contractor candidates who:

• Currently have retail relationships, particularly in the furniture sector, as well as potentially in the mixed retail space
• Have strong training skills, as representatives may be called on to provide in store training
• Maintain relationships with management and decision-makers.
• Facilitate communications between retailer and Guardian Protection Products
• Monitor and resupply point-of-purchase materials at retail locations.
• Open new retail accounts and increase sales in existing accounts for assigned territory (Southeast US and Central US)

WHAT WE OFFER 

• Competitive Compensation and Incentives.
• Robust support and sales materials.
• Comprehensive warranty products for furniture, appliances and electronics, and more, at wholesale competitive pricing.
• The opportunity to represent a company that works daily to deliver exceptional warranty service experiences.
  
  

EOE

The above are intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.