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Frequently Asked Questions

You have questions?  We have answers! Review the FAQs below for the latest information for Dealers!

Dealer Program FAQs

Please review frequently asked questions below. If you don't see an answer, click the button us below and we'll get back to you asap! 

Happy selling!

What size and type of businesses do you normally work with?

OnPoint Warranty works with businesses of all sizes in the consumer goods space. 

A standard dealer program is provided to all dealers selling less than $2.5M in service contracts annually.  Any dealer with a larger opportunity can obtain customized agreement and pricing from OnPoint.

What types of warranty and contract programs are available to resell?

OnPoint Warranty offers both a warranty on-board option and an extended warranty program. 

The on boarding program is for dealers that sell b-goods or scratch and dent products that do not come with an OEM warranty. We have created a warranty that begins on day 31 and extended to the term you sold. This provides you the opportunity to provided the additional peace of mind to your b-good buyers that a warranty brings. 

The extended warranty program enables you to offer extended coverage at the point of sale on consumer products.

What are the types of products that you can offer my customers?

OnPoint Warranty services all consumer goods, including, but not limited to Major and Small Appliances; Electronics, Computing, Mobile devices, Heating and Air systems, and Whole Home coverage.

 

What is the process of getting approved to sell your warranties?

OnPoint makes it easy to sign up and begin selling.  Simply complete the enrollment request form at https://www.onpointwarranty.com/dealer-sign-up and a sales associate will send you the appropriate agreement and associated pricing. 

What makes OnPoint Warranty different from their competitors?

OnPoint Warranty has an easy and hassle-free program you can offer your customers. We provide a differentiated service offering focused on excellent customer experiences. Comprehensive, turnkey service solutions that minimize client efforts

A single dealer site where you enroll, submit your warranty sales, manage the billing, and submit service requests allows OnPoint to deliver the best cost to every reseller, regardless of size.

How will I submit sales to OnPoint?

The dealer portal will allow you to submit sales via a single entry or upload a standard file to OnPoint. OnPoint has the ability to expose an API connection as well for programs that meet the size criteria.

Do you offer aftermarket programs?

Yes!

In addition to renewing contracts you sell, we also will happily market extended warranties and home warranties to your consumers. You simply need to provide contact details to you and we'll take the marketing and sales from there. Contact your sales representative for details!

 

What materials are provided post sale?

OnPoint will email the certificate of coverage and terms and conditions to your customer after we have received the sale.

How will my customers obtain service?

OnPoint provides full administration for the coverage and allows customers to call or self-service via our consumer portal.  If you are a servicing dealer, we can sign you into our network and you can service your own customers through the dealer portal.

Where can I find collateral to use in sales?

You can download copies of brochures to print and terms and conditions from our Dealer portal. See your sales representative for the link.

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